Action: Donna M. came to see us; her mother was in a nursing home, Donna arrived highly organized. We were quickly able to determine if she provided the information presented to us through Mediciad, her mother would qualify immediately. Unsure of what to do next, we asked how we could assist her. She smiled and said, “Help me dear, with the Medicaid application, I can’t handle the stress.”
Result: Even though she had everything in order, she hired us to file the application because she quickly saw how we could reduce her stress.
Moral of the story: Take the time to get to know exactly what your clients are looking for; it may surprise you!